Frequently asked questions

 Here you can find questions frequently asked by our clients. If you have a question we recommend you to find an answer to it here before asking our support service.

About FrontStocks

Account information

Trading instruments

About Forex market

Financial operations

About FrontStock

  1. How can I learn more about the company?

 Go to: FrontStocks Ltd and Company history pages.

  2. What are the company office hours?

 Technical support service operates daily from 07.00 until 17.00 (GMT) and from Monday until Friday. Trading floor operates 24 hours a day. For more details visit Contacts page.

  3. What kind of time zone do you use?

 We use GMT. It is the most suitable time zone for trading.

  4. When is it allowed to trade?

 Trading is allowed everyday from 00.01.00 on Monday until 20.00.00 on Friday. Trading CFD is allowed during trading session. Trading sessions schedule: from 14:30 until 21:00 on working days of the NYSE.

Account information

  1. Are there any commissions you can charge off my account?

 No, there are not. All collateral costs to secure trading operations are included in options and derivatives ratios. You can see a price list for our services on Cost of services page.

  2. Account access data have been lost. What shall I do?

 If your password or a number of your trading account has been lost please contact our support service. After checking procedure new account access data will be sent to you.

  3. How to run a trading terminal?

 Nova Trader trading terminal doesn’t require installation on your computer. The terminal functions in the browser. You need to register on the website to run it.

  4. May use MAC or Linux operation systems for trading with you?

 Yes, you may. You may work in any operation system which is convenient for you. Trading with FrontStocks is carried out through the browser that’s why the type of operation system makes no difference.

  5. What is the difference between a demo account and a real account?

 Demo account is suitable to get familiar with Forex trading and to make trial deals. Demo (practice) account conditions are similar to real account conditions: transaction techniques, quote request order and transaction specifications are the same as during trading with a real account.

  6. How to open a demo account?

 To open a free demo account follow the Open demo account link.

  7. How to open a real trading account?

 To open a real trading account follow the Open account link.

  8. May I open several accounts to one name?

 Yes, you may. It is not inconsistent with company’s contract and regulations.

  9. Do you offer trust management of accounts?

 Our company doesn’t offer trust management services but you can delegate your account management to another broker. In this case our company is irresponsible to his actions and operations carried out on your trading account. Agreement with the trader who manages your account is concluded between the trader and you.

Trading instruments

  1. What is option?

  It is a type of arbitrage transaction with specified conditions relating to future price range of currency pair on fulfillment of which a trader gets a profit. FX options are one of the types of options. FX options are options traded on the Forex market where an option buyer can exchange one currency to another on a specific date at the predetermined currency rate.

  2. What is derivative?

 Derivative is a derivative financial instrument which prices and conditions are based on the relevant specifications of another financial instrument which shall be taken as a base instrument. European option derivatives are available on the FrontStocks trading site.

  3. What is futures?

 Futures is a derivative financial instrument, a standard forward exchange-traded contract to buy or sell underlying asset. At the time of conclusion of the contract parties (seller and buyer) agree only price level and delivery time. The rest asset parameters are specified in advance in the exchange-traded contract specification. The parties shall undertake obligations to the stock exchange until the completion of futures.

  4. What is the minimum price of the option which I can buy?

 You can buy options and derivatives at the price not less than 1 USA dollar.

  5. What kind of options are the most profitable?

 Margin of profit can reach values tens times higher than the initial price of available options and derivatives except for instruments for bull and bear transactions which margin of profit has a fixed value.

  6. How long may I hold my position opened

 You may hold your futures position opened as long as you like. Options and derivatives have a specified expiration date which you define by yourself when you buy it.

About Forex market

  1. What is the Forex market?

 The Forex currency market is the largest financial market in the world with average daily trading volume exceeding 1,2 trillion dollars. Transaction made on the Forex market is a simultaneous buying of one currency and selling another. Rates of world currencies vary on the basis of demand and supply balance. Currencies have always pairs, for example, EURO/DOLLAR or DOLLAR/YEN. For more information visit About Forex page.

  2. Where is the Forex centralized trade market situated?

 The Forex market is decentralized that differences it from stock and futures markets where stock and futures trading is carried out on specially equipped trading sites named stock exchanges. The Forex market is recognized as an off-the-board market and to be more exact an interbank market. All the Forex transactions are made between two parties via the Internet.

  3. Who are the participants of the Forex market?

 Forex is called an interbank market because historically banks such as central, commercial and investment played a major role. However the part of other market participants has been growing fast recently. And nowadays there are multinational corporations managing assets, international brokers, futures and option traders and also private currency traders working on the Forex market.

  4. What hours can I trade on the Forex market?

 The round-the-clock Forex market begins to operate in Sydney every day then it travels the globe following the light day and meeting major financial centers which begin to open – Tokyo firstly, then London and New York at last. Unlike other financial centers Forex enables traders to trade currency movements triggered by economic, social and political events at any time of day and night.

  5. What currencies are mostly traded on the Forex market?

 The most widespread currencies (major and the most liquid) from countries with a stable state system, strong central banks and a low inflation enjoy the greatest popularity with speculators. Transactions made with major currencies such as USA Dollar (USD), Japanese Yen (JPY), Euro (EUR), British Pound (GBP), Swiss Franc (CHF), Canadian Dollar (CAD) and Australian Dollar (AUD) make more than 80% of all currency transactions.

  6. Does trading on the Forex market requires a lot of money?

 The minimum amount necessary to buy an option with FrontStocks is 1 USA dollar. On buying futures client is provided with leverage. Leverage allows a client to trade within the sum exceeding his initial funds sufficiently.

  7. How is the currency rate determined?

 Currency rate is influenced by a lot of economic and political factors the most important of which are inertest rates, inflation and political situation. Besides government organizations take part in the Forex trading from time to time taking steps to adjust currency rate by selling large volumes of currency to low its price or by purchasing it to increase its rate. Such actions are called interventions. Every factor listed above and also large market orders to buy or sell can cause growth of market activity and make currency rate more variable. The Forex market volume is so high that no one legal entity or organization can “manipulate” the market during long period of time.

  8. What kind of trading strategy should be used?

 Currency traders take decisions applying technical analysis, fundamental analysis and news events. Advocates of technical analysis use charts, trend lines, support and resistance levels and also a lot of patterns, templates and mathematical models describing market behavior to find the moment to make a profitable deal. Specialists in fundamental analysis forecast price movements on the basis of economic data including news reports publicized by government organizations, figures and reports and even rumors. Nevertheless the most abrupt price movements can be seen during unexpected events. It can be triggered by increase in bank rates by the Central Bank, announcement of unexpected results of political elections or even military operations. However expectation but not an event itself moves the market more often.

  9. How often should transactions be made?

 Pattern of trading activity is conditioned by market state. As a whole small and average traders make up to 10 deals a day. But the most important thing is that FrontStocks Сompany doesn’t charge commission fees and also that our clients can open their positions as many as they wish without worrying about excessive costs connected with making transactions.

Financial operations

  1. How can I deposit money on my account and withdraw them from it?

 FrontStocks offers several the most popular options to deposit money on trading account and withdraw them from it. For more information about available methods see Deposit and withdrawal page.

  2. How long does it take to deposit and withdraw money?

  Depositing through electronic payment systems is instant. Bank transfer procedures are conducted up to 3-5 days. You can withdraw money during one working day after filling a request form.

  3. What is the commission for deposit?

 When trading account deposit is made by electronic transfer commission is not charged. You have to pay commission charged by those electronic payment systems you have used to deposit your trading account only.

  4. I have filled in a withdrawal form but it has been cancelled. Why?

 Maybe you haven’t fulfilled the requirements of Anti-Money Laundering Policy:
  • You have used different electronic payment systems to withdraw and deposit money;
  • You have used different electronic purses to deposit and withdraw money;
  • Another reason. Fore more detailed information contact the technical support service.